Policies and FAQs
Policies and FAQs
Who are you?
I’m Mercer. I’m the one and only employee of Spirit Dress. If you’re talking to someone at Spirit Dress, you’re talking to me. I’m a homeschooling mother of a ten-year-old boy and MFA candidate who recently purchased a converted school bus (aka “skoolie”). My son and I plan on spending much of 2018 on the road. So if you’re talking to someone at Spirit Dress, you’re talking to Mercer and she could be anywhere in the USA. How cool is that?
The thing I most want people to understand is that I’m a human. Not a corporation. I started this company to fund my dreams of becoming a children’s writer and so that I could spend more time with my son. You’re making that happen by shopping with me and for that I’m utterly humbled and grateful. Thank you.
For all inquiries, please contact me, Mercer, directly at firstname.lastname@example.org
On regular priced items, I offer returns so long as they are made within 14 days of your order. Exchanges are allowed within 30 days of your order. If the item you want to exchange for is 'out of stock', email me and I’ll see what arrangements can be made. I do not accept returns on sale or clearance items.
If you’d like to return or exchange your regularly priced (non-sale/non-clearance) item:
- Contact me regarding intent to return/exchange: email@example.com. I will issue you a zero balance order that will ship upon receipt of the original item.
- Send back your item through the U.S. Postal Service with a note that includes your original order number:
Spirit Dress Shipping & Receiving
Attn: Shelly Wood
609 Bayou Bend Drive
Deer Park, TX 77536
You should expect to spend $3.00-$4.00 on your return postage. If you received an item that was damaged, I will cover the postage. Just email me and I’ll make the appropriate arrangements for you. firstname.lastname@example.org
When the item is received, I will process a refund to the same payment method originally used to place the order, in the case of a return. Please note that this assumes you are returning within the 14-day return period and the item was not on sale or clearance at the time of purchase.
If the item was on sale or clearance and you attempt to return it for a refund, you will be issued store credit in the form of a personalized promo code that can be applied to a future order.
I will not process a refund on any item received that has been worn, washed, or damaged.
To expedite your exchange please make sure all steps noted above are complete.
A few notes about shipping
I actually love the U.S. Postal Service. In my experience they are the best service for getting packages delivered on time and at a fair price. That said, sometimes things go wrong. Once a package is in the hands of the USPS, however, I can no longer be held responsible for it. If possible, I will do all I can to make things right. But there are times when I can. No one is more frustrated by this than me.
I hope you understand that I cannot accept responsibility for packages that appear, through tracking, to have been delivered but are presumably stolen from mailboxes or doorsteps.
Please make sure the address you enter with your order is correct. I cannot replace merchandise that was shipped to the wrong address if the address provided is no longer your address.
DOMESTIC SHIPPING: You can expect an order to arrive 3-5 days after you place it. A priority order has a processing and shipping time of 2-3 days. Please note that holidays may slow down shipping times. I rarely take a proper holiday, but the post office does.
INTERNATIONAL SHIPPING: I do not ship internationally at this time.
What if my package is lost or stolen?
I am not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic orders. Please note that refunds are not issued on lost packages. Always contact me directly with any issue.
Wholesale Opportunities and Custom Items
I do accept wholesale orders with customized colors. We can even do a custom logo on your blouse/dress. These make great fundraisers for schools and organizations. Please contact me for pricing. email@example.com. Wholesale orders require a minimum purchase of 50 units.
Within each item description, I offer sizing recommendations. While I do accept exchanges, I urge each customer to read the recommendations prior to ordering to alleviate the need of sending an item back.
I highly recommend that you hand wash your blouse or dress in cold water. They are machine washable, but hand washing is preferred. Never, under any circumstances, put your Spirit blouse or dress in the dryer. You will be sad. And I cannot fix it. While you can iron your blouse, I think this is unnecessary. Downy Wrinkle Releaser and a few shake does the trick. The 100% cotton weave responds well to steam, also.
My item arrived damaged.
No! I hate this. Let’s fix it. Email me at firstname.lastname@example.org
Gift wrapping and packaging
I would like to add this option in the future, but not at this time. Not sure where I would put all the supplies in my bus. But maybe for the holidays!
The item I want is out-of-stock, when will it be available?
I use my mailing list to announce when items are available. Please note that most of my items are pre-order first, meaning they sometimes sell out before I even have them in stock. I highly recommend pre-ordering.