I'm told I can expect a release tomorrow the 11th or Saturday the 12th. Fingers crossed! The good news is that the shipping times from customs to me are super short. Like 2 business days. I'm so sorry this is taking so long, y'all! ~Mercer
Please no fretting! This is normal-weird customs processing times that are related to a major bottleneck that happened in late May. I promise things will move SOON!
FROM THE JUNE 4 EMAIL:
ONLY ONE BOX HAS BEEN RELEASED FROM CUSTOMS SO FAR. If you ordered the red, white, and blue Saturday blouse (click to see), good news: I should have those soon and will start shipping immediately.
I'm sorry to say that as of today, there is no news from customs on any of the other boxes in batch #1 or #2. I'm being told by the broker that there is significant backlog due to the Memorial Day holiday. Also some importing countries were shut down recently due to COVID activity in their regions which is causing a bottleneck in the ports of entry.
I know this is frustrating. Please hang in there with me. I'm watching as closely as I can and will report any sign of movement.
Still waiting for word from customs that the items have been released. Please be patient. This is the part of the process I have zero control over. Fingers crossed the items are processed quickly. ~Mercer
FROM THE MAY 28TH EMAIL:
FROM THE MAY 20TH EMAIL:
In order to get the huge incoming shipment through customs as quickly as possible, it's been broken into two separate shipments that will only be a few days a part.
As of this morning, the items in the first batch have not yet entered the customs process. It's very likely with the upcoming Memorial Day weekend deliveries will get pushed into early June. Please stick with me. I know it's hard to wait, but the only way to revive Spirit Dress was to move to a "zero inventory" business model during this time of recovery. Pre-orders are the best, and perhaps only, way for me to keep my business afloat. I'll provide an update as soon as my customs broker can give me a more solid progress report. That said, this is all very NORMAL. Customs is a wonky beast. You will get your order soon. Pinky swear!!!
FROM THE MAY 6TH EMAIL:
If your order confirmation designates an item for MAY DELIVERY, then it is projected to ship by the end of this month. It's important to note that the incoming shipment has over 1000 items in it. Given the scrutiny the mask shipment was given because of the high volume, I fully expect to see this shipment hitting my porch at the very end of the month, in which case your order may not be processed until early June. I'm hopeful that won't happen, but hope you'll hang in there with me if it does.
If your order confirmation designates an item as JUNE DELIVERY, then it is projected to ship by the end of June. HOWEVER, if you ordered one of the Fourth of July dresses or blouses, you can expect to have it much earlier in the month. In fact, there's a chance it may be sent with the May items. Fingers crossed.
If your order confirmation does not have a projected delivery date, feel free to reach out to me and I'll let you know which group you're in.
Thanks for being a Spirit Dress customer. I know my business is small and quirky, but it somehow works. If you're new to the fold, I have a 66% return customer rate. So while the rates may be long, I think you will be happy in the end! Thanks for supporting small business!!!
P.S. All shipments should be heralded by a shipping confirmation email with tracking. Always give shipments 24-48 hours to be scanned in by the post office.
MORE INFO FOR THOSE OF YOU WHO LIKE TO READ STUFF:
As many of you know, COVID almost did in Spirit Dress in last year. I had to make some tough choices in order to keep my doors open, and one of those choices was going back to a 100% home-based business model.
My house is, obviously, not well suited as a warehouse. Whose is? As such, I'm trying to presell as much of any given shipment as I can before it even hits my porch. In an ideal world, I wouldn't do pre-orders. They're a lot of work. Customers crave updates as they wait. I get it! I would too! Unfortunately, Shopify (my e-commerce platform) does not make this easy, and I'm often left to use my email marketing program. The problem with that is that those emails have a tendency to end up in junk mail. Also, anyone who unsubscribes to marketing can no longer receive order updates. I realize that if I'm really going to attempt to have a near zero inventory retail business, then I need to find a way to keep in touch with my valued, very loyal customers.
Consider this my attempt at doing better at keeping you updated.