Shipping policy
SHIPPING POLICY
Please review the shipping policy prior to ordering. By placing an order, you agree to the terms below.
What is the shipping policy for in-stock items?
All orders ship from our home-based warehouse in Austin, TX. It takes at 1-2 business day to process your order for an in-stock item.
Orders with expedited shipping can be processed same day, as long as the order is placed by by noon and prior arrangements have been made made. Please contact me at mercer@spiritdress.com if you are on a tight deadline. We highly suggest choosing UPS over USPS when time is of the essence.
Please note that holidays slow down both processing and shipping times. Orders places between Black Friday-Cyber Monday and New Year's Eve can take up to 5 business days to pack and may spent up to another 5 days in transit. Plan accordingly.
All orders ship from our home-based warehouse in Austin, TX. It takes at 1-2 business day to process your order for an in-stock item.
Orders with expedited shipping can be processed same day, as long as the order is placed by by noon and prior arrangements have been made made. Please contact me at mercer@spiritdress.com if you are on a tight deadline. We highly suggest choosing UPS over USPS when time is of the essence.
Please note that holidays slow down both processing and shipping times. Orders places between Black Friday-Cyber Monday and New Year's Eve can take up to 5 business days to pack and may spent up to another 5 days in transit. Plan accordingly.
What is the shipping policy for pre-order items?
The ship times for pre-order items are estimated in the title of the item purchased. It can take up to 3 business days for us to fill all pre-orders upon receiving a shipment.
If you need an item by a certain date, please contact us at mercer@spiritdress.com to discuss expedited shipping options. Otherwise, your order will be filled in the order it was received and by the shipping method you chose at the time of checkout.
The ship times for pre-order items are estimated in the title of the item purchased. It can take up to 3 business days for us to fill all pre-orders upon receiving a shipment.
If you need an item by a certain date, please contact us at mercer@spiritdress.com to discuss expedited shipping options. Otherwise, your order will be filled in the order it was received and by the shipping method you chose at the time of checkout.
What if my package was shipped to the wrong address?
It is your responsibility to provide an accurate address at the time the order is placed. We do not edit or modify addresses unless you contact us directly with a request to do so, at which point you will receive an updated confirmation and it's your responsibility to review that confirmation for any inaccuracies. Any items shipped to incorrect addresses cannot and will not be replaced.
It is your responsibility to provide an accurate address at the time the order is placed. We do not edit or modify addresses unless you contact us directly with a request to do so, at which point you will receive an updated confirmation and it's your responsibility to review that confirmation for any inaccuracies. Any items shipped to incorrect addresses cannot and will not be replaced.
What if my package is lost or stolen?
We are not responsible for packages marked as delivered by the carrier.If your package is lost or stolen:Contact your local carrier for assistance.
Email us at mercer@spiritdress.com. We will make reasonable efforts to help.
We are not responsible for packages marked as delivered by the carrier.If your package is lost or stolen:Contact your local carrier for assistance.
Email us at mercer@spiritdress.com. We will make reasonable efforts to help.
Can I get a refund if my package is late due to carrier delays?
Spirit Dress is not responsible for carrier-related delays. We are unable to automatically issue a refund on any order that is in currently in the possession of the USPS or UPS regardless of how delayed it is. You best and first course of action is to contact the carrier directly.
Once you have received the order you may return it as long as you adhere to the RETURN/EXCHANGE policy detailed below. Please note that the 15-day window starts from the date of receipt as indicated in the tracking (not the shipping date).
Spirit Dress is not responsible for carrier-related delays. We are unable to automatically issue a refund on any order that is in currently in the possession of the USPS or UPS regardless of how delayed it is. You best and first course of action is to contact the carrier directly.
Once you have received the order you may return it as long as you adhere to the RETURN/EXCHANGE policy detailed below. Please note that the 15-day window starts from the date of receipt as indicated in the tracking (not the shipping date).
What if my order was damaged in transit by the carrier?
We cannot replace items that have been damaged in transit by the carrier, though we will assist you by providing the necessary information for processing the claim. All our shipments are insured up to $150. These claims must be filed by the customer.
We cannot replace items that have been damaged in transit by the carrier, though we will assist you by providing the necessary information for processing the claim. All our shipments are insured up to $150. These claims must be filed by the customer.
Do you ship outside the United States?
We do not ship internationally at this time, with the exception of U.S. military bases.
We do not ship internationally at this time, with the exception of U.S. military bases.