Policies & FAQs

Orders can be tracked using the ORDER TRACKER portal found here.

Please refer to your order confirmation which includes an estimated ship date in parentheses in the title of your purchased product. Occasionally, as we get closer to the date we will update these estimations (though not always). You may click on the item in the confirmation email to see if there are any adjustments to the timeline that have been made.

Unfortunately, during our busy season it's almost impossible to respond to individual requests for pre-order updates, and we're unlikely to be able to provide any information that hasn't already been provided.

If you pre-ordered, then the wait time can be up to 6 weeks for delivery. Please refer to your order confirmation email for projected ship dates in the parentheses of your product title.

Pre-order items are clearly marked with PRE-ORDER at the beginning of the product title, both on the site and on the order confirmation. We are not responsible for perceived "delays" due to misunderstandings about the pre-ordering process. However, you may cancel your pre-order at any time for a $10 cancellation fee.

All orders ship from our warehouse in South Austin, Texas. It takes 1-2 business days to process your order for an in-stock item.

Orders with expedited shipping can be processed same day, as long as the order is placed by noon and prior arrangements have been made. Please contact me if you are on a tight deadline. We highly suggest choosing UPS over USPS when time is of the essence.

Please note that holidays slow down both processing and shipping times. Orders placed between Black Friday-Cyber Monday and New Year's Eve can take up to 5 business days to pack and may spend up to another 5 days in transit. Plan accordingly.

The ship times for pre-order items are estimated in the title of the item purchased. It can take up to 3 business days for us to fill all pre-orders upon receiving a shipment.

If you need an item by a certain date, please contact us to discuss expedited shipping options. Otherwise, your order will be filled in the order it was received and by the shipping method you chose at the time of checkout.

It is your responsibility to provide an accurate address at the time the order is placed. We do not edit or modify addresses unless you contact us directly with a request to do so, at which point you will receive an updated confirmation and it's your responsibility to review that confirmation for any inaccuracies. Any items shipped to incorrect addresses cannot and will not be replaced.

We are not responsible for packages marked as delivered by the carrier.

If your package is lost or stolen:

• Contact your local carrier for assistance.
• Contact us. We will make reasonable efforts to help.

Spirit Dress is not responsible for carrier-related delays. We are unable to automatically issue a refund on any order that is currently in the possession of the USPS or UPS regardless of how delayed it is. Your best and first course of action is to contact the carrier directly.

Once you have received the order you may return it as long as you adhere to the RETURN/EXCHANGE policy detailed below. Please note that the 15-day window starts from the date of receipt as indicated in the tracking (not the shipping date).

We cannot replace items that have been damaged in transit by the carrier, though we will assist you by providing the necessary information for processing the claim. All our shipments are insured up to $150. These claims must be filed by the customer.

We do not ship internationally at this time, with the exception of U.S. military bases.

To start a return, visit our returns & exchanges portal.

Items discounted 40% or more are not eligible for refunds. You may return those items for store credit or exchange them for another size/style. Please refer to the exchange policy in the following tab.

Eligible returns must be shipped within 15 days of the receipt of the order (as indicated on the tracking). Returns received outside of this window are eligible for store credit only. You will be issued that credit electronically and may apply it to any future orders.

All returns, assuming they adhere to the policies herein, are subject to a $10 per item restocking fee plus the cost of shipping. You are responsible for shipping your return back to us. If you would like us to provide you with a label, we can do so and deduct that amount from your refund.

You are responsible for the expense of returning your item UNLESS the return is a result of an error (you received an incorrect or defective item, etc). There is no need to send via FedEx, UPS, or any other expedited method. Standard postage should be around $6. Please ask your post office to send it "Ground Advantage" for the best pricing. This service includes tracking.

Please mail your return to:

Spirit Dress
2002 Southern Oaks Drive, Suite A
Austin, Texas 78745

While we try to process returns daily, during the busy season (college football season in particular) it can take up to 7 business days AFTER receipt of the return for refunds to be processed. It can take another 72 hours for the refund to show up in your account. We are not responsible for delays on the banking side of things. The only thing we can do is process the return promptly; the rest is up to your bank or credit card.

Please note: We no longer process returns with tracking only due to the high number of unsellable items we've received - those with cut marks and clear indications of wear, such as perfume. No refunds will be issued until the item has been received and inspected. Thank you for understanding.

You may exchange your item up to 90 days after receipt of the order (as indicated on the tracking). To start an exchange, visit our returns & exchanges portal. Many of our items sell out and it's not uncommon for us to be unable to accommodate a different size. Start your exchange ASAP to reserve the new item.

When we issue the exchange order, you have 7 business days to either return the original item or provide us with tracking. After that, the hold on the replacement item will be lifted and you run the risk of the item selling out.

You are responsible for the expense of returning the original item UNLESS the exchange request is a result of an error (you received an incorrect or defective item, etc). There is no need to send via FedEx, UPS, or any other expedited method. Standard postage should be around $6. Please ask your post office to send it "Ground Advantage" for the best pricing.

We are unable to provide return labels for exchanges, unless you'd like to be billed for that additional charge. Payment of the extra shipping charge is required before we can transmit the label to you.

We will ALWAYS cover the shipping on the new item going out to you.

You may expedite the sending of your new item by providing us with the tracking on your return via email. Please keep in mind that this is a GOOD FAITH offer with the expectation that you are returning the original item in unworn, sellable condition. This only applies to exchange items. We do not issue refunds on returns without first inspecting the item.

Please mail your exchange item to the address below, and be sure to write the word EXCHANGE somewhere clearly on the package so it gets processed as quickly as possible:

Spirit Dress
2002 Southern Oaks Drive, Suite A
Austin, Texas 78745

You may cancel an order at any time before the label has been printed. Once you've received the shipping notification, we are unable to cancel your order, as that generally means your package has already been processed to go out that day along with several hundred others.

There is a $10 cancellation fee on all cancelled pre-orders UNLESS the projected shipping time has passed, in which case we will not charge any cancellation fee.

There is no cancellation fee for cancelled orders on in-stock items, as long as the request is made prior to the sending of the shipping notification.

All sale items are eligible for an exchange or store credit for up to 90 days after delivery. Items discounted 40% or more are not eligible for a refund.

Exchanges depend on availability. If the size or style you want is sold out, you will be issued store credit.

Spirit Dress will never sell, share, or give away your personal information, including your email address. Period.

We are a small-batch business, and we don't mass-produce or sit on big piles of inventory. The vast majority of our sales are through pre-orders and most items sell-out during the pre-ordering phase. If you see something you like, pre-order it today. We have thousands of happy customers (see reviews) and promise it will be worth the wait!

Learn how pre-order works →

Absolutely. In order to open a wholesale account, please complete the application here.

All day, every day! But I cannot produce a one-off design. The minimum order is 50 units. For more information contact Mercer.

Every style has its own size chart, with measurements in inches and centimeters, on our size chart page.

Please note: Most of our items RUN BIG. Please review the size charts before purchasing.

See all size charts →

I highly recommend that you hand wash your blouse or dress in cold water. They are machine washable, but hand washing is preferred. Never, under any circumstances, put your Spirit blouse or dress in the dryer. You will be sad. And I cannot fix it. While you can iron your blouse, I think this is unnecessary. Downy Wrinkle Releaser and a few shakes does the trick. The 100% cotton weave responds well to steam, also.

Not at this time. Sorry.

We sure do! You can choose between electronic and physical cards. Go with the latter. They're super cute. You can order one by clicking here.

Please note: Most of our items are seasonal and only offered in one to three rounds of shipments.

If an item is being restocked, it will appear as a separate product on the site. I try to keep the in-stock and pre-order items next to each other within the collections so it's clear that there are two purchasing options. Pre-orders are highly suggested. Do not wait until an item is in-stock to purchase because it will likely be sold out by then.

Spirit Dress is a small-batch business built around low-waste production. Every new school comes with minimum order quantities, more storage and a greater chance of styles going unsold, so for now we're staying focused on our core schools.

We're always looking for smart ways to grow, so please check back with us.

We are a Texas-born, Texas-raised, and Texas-based business. All orders ship from our warehouse in South Austin.

Not yet. We're working on a way to offer order pickups and return drop-offs at our new warehouse, but it isn't available yet. The warehouse is on a gated property with limited access for visitors.

For now, please choose shipping at checkout and mail returns to the address in our return policy.